Refund policy

Perfume is a hygiene product, so we handle returns carefully. Country of origin: India.

Damaged, defective or wrong item delivered: tell us on WhatsApp (+91 97170 05051) within 7 days of delivery with your order number and an unboxing photo or video. We will replace it or refund you in full — your choice — and we cover return shipping when the error is ours.

Opened or used bottles cannot be returned or exchanged, for hygiene and safety reasons, unless they are faulty.

Unopened bottles in original condition: contact us within 7 days of delivery to arrange a return. Refunds are processed to your original payment method within 5–7 business days of us receiving the bottle back. Return shipping is paid by the customer unless the error was ours.

Refunds for prepaid UPI orders are sent back to the paying UPI account.

Complaints & grievances: we acknowledge any complaint within 48 hours and aim to resolve it within 30 days — email hello@thesillagestudio.in or WhatsApp +91 97170 05051.